At ALHISAN, we offer Cash on Delivery (COD) across Pakistan. Delivery charges are a flat rate of Rs. 250 on all orders. We offer free shipping on orders over Rs. 5,000.
Orders are processed within 1-2 business days. Standard delivery takes 3-5 business days depending on your location within Pakistan. You will receive a tracking link via email once your order has been dispatched.
We offer a 10-day return and exchange window from the date your order is delivered. If you change your mind, ordered the wrong size, or wish to exchange for another design, you may initiate a return within 10 calendar days.
To be eligible for a standard return or exchange, items must be unstitched, unworn, in their original condition with all packaging intact, and accompanied by proof of purchase. Sale items are non-refundable and non-exchangeable unless defective.
We take uncompromising pride in the standard of our fabrics. Beyond our 10-day return window, we back our collection with an exclusive 6-month fabric quality warranty.
This warranty remains valid even after the fabric has been stitched and worn, protecting you against:
If your piece exhibits any of these defects within 6 months of delivery, our team will arrange a prompt exchange or suitable resolution.
To request a 10-day return or a 6-month warranty claim, please use our online return portal. You will need your order number and the email address used at checkout. Our team will review your request and contact you within 1–2 business days with instructions.
